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If you have questions on application, admission, enrollment or student administration, please do not hesitate to contact us on one of the following ways.
Phone
If you have questions regarding studying or application, please contact our telephone helpline. Our team will advice you in all issues or gives you information who to contact with specific matters.
| Call us under | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|---|
| +49(0)30 314-29999 | 12.30 - 15.00 | 12.30 - 15.00 | - | 12.30 - 15.00 | 12.30 - 13.30 |
Opening hours
For a personal advising you can visit our Campus Center. At the reception desk you will receive a ticket with a waiting number or you will be forwarded to the right office.
If you have children with you or if you are pregnant or disabled of course you don't have to wait. Please go directly to our team members.
Opening hours applies to when the university is in session as well as during the semester break.
| Your request | Where? | Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|---|---|
| Reception desk e.g. first level support (general information), issued of documents, issue of waiting numbers for Campus Center | Campus Center, room 0030, main building | 09.30 - 15.00 | 09.30 - 15.00 | - | 09.30 - 15.00 | 09.30 - 14.00 |
| Student administration services e.g. leave of absence, de-registration, re-registration, authentications, student ID card etc. | Campus Center, room 0030, main building | Unfortunately, we are currently not able to offer personal opening hours for issues of the student administration until January 06 2020. You can still submit documents at the reception desk of Campus Center or you can send them by post. For all other concerns you can use our contact form. | ||||
| Undergraduate admissions (Servicebereich Bachelor) Assistance in application, admission and enrolment for Bachelor's degree and pre university courses | Room 0013, main building | 09.30 - 12.30 | - | - | 09.30 - 12.30 | - |
| Graduate admissions (Servicebereich Master) Assistance in application, admission and enrolment for Master's degree & doctoral studies | Campus Center, room 0030, main building | 09.30 - 12.30 Cancled on December 09 2019. | - | - | 09.30 - 12.30 Cancled on December 12 2019. | - |
| Further offices | ||||||
| Academic Advising Service First contact point for general questions about studies, guidance to find your course of studies Further opening hours in room 0070 of main building are available here. | Campus Center, room 0030, main building | 09.30 - 12.30 | - | - | 09.30 - 12.30 | - |
| International Office Student Mobility and International Students | Campus Center, room 0030, main building | - | 09.30 - 12.30 | - | 09.30 - 12.30 | - |
| students@work Assistance with questions regarding labor law, working models etc. | Campus Center, room 0030, main building | - | 10.30 - 14.30 | - | - | - |
| Examination (administration) The reception desk of Campus Center will continue to help (receipt and pick up of requests and records). For enquiries and support please contact the teams of the registrar's office. The current opening hours are available here. Rooms 0002, 0010, 0019, 0023, 0025, main building | ||||||
| International Student Counseling The current opening hours are available here. Room 0051, main building | ||||||
| Semester ticket office The current opening hours are available here. Rooms 2130a-2133, main building | ||||||
A first level support for a lot of questions regarding application, admission, enrollment, change of address, re-registration, leave of absence and de-registration etc. you can get by e-mail as well. Our contact form is available here.